How is my order being prepared?

Since a picture is worth a thousand words, we have made a short video: 

Transit times and delivery costs

All our products are shipped directly from Spain.
ZoneEstimated Transit Time (labour days)CostFree shipping starts at
Zone 21 day2,50€60€
Zone 32-3 days4,00€90€
Zone 42-3 days4,95€180€
Zone 54-5 days4,95€180€
Zone 65-6 days5,95€200€
Zone 76-7 days18,25€400€
Zone 2Spain
Zone 3Portugal
Zone 4Germany, France, Monaco
Zone 5Austria, Belgium, Denmark, Italy, The Netherlands, Luxemburg, Czech Republic,  San Marino
Zone 6United Kingdom, Slovenia, Hungary, Liechtenstein, Poland, Slovakia, Switzerland
Zone 7Sweden, Finland, Norway, Croatia, Estonia, Ireland, Latvia, Lithuania, Bulgaria

How are the products shipped?

Our hams and sausages are cured products, so there is no need to refrigerate them for storage or shipping. To ensure good preservation, we vacuum-package our cured sausages and sliced hams, ensuring that their flavor and aroma are perfectly preserved. 

Our hams and shoulders come wrapped in parchment paper surrounded by a cotton mesh. It makes for functional and elegant packaging. 

All of this is shipped in a sturdy cardboard box so that it suffers no damages on the way to its destination. 

When will my order be processed?

Orders made and paid for before 12 noon are processed immediately for shipping the same day, except for sliced ham. 

To guarantee maximum freshness and the highest possible quality, we prefer to cut the slices at the moment we receive your order. Our master slicers do everything possible to prepare your order as soon as possible, which could be as soon as the same day. However, due to high volumes of orders, we add two extra days to the estimated delivery time. 

Orders made on Fridays will be shipped on the next business day - since there is no transportation during the weekend, we prefer to keep your order safely stored in our warehouse. 

Can I track my package? 

Of course! Once your order has been shipped you will receive an email with a link for tracking your package. 

What happens if they can't deliver my package because I'm not at home?

We have never had a case of a package not being able to be delivered. The delivery service will always try to deliver the package again at another time.
If they still can't deliver the package, they will choose between: 

Getting in touch with you by telephone to schedule a delivery time 

Asking if a neighbor can or will receive the package
Leaving the package at the official collection point closest to your house so that you can pick it up 

Can my package be delivered to an address other than my own?

Absolutely. There's no additional charge. You can specify the delivery address when you make the order. 

What do I do if the package is damaged?

In this case, it is important that you note the fact of the damage in writing when you sign for the package.
Afterwards please get in touch with us so that we can determine what happened, and offer you a solution. 

Have any other questions or doubts?

Let us know, we will be happy to help! 


+34 653 191 152